IT Services
Spam news and alerts
Phishing Email messages sent to University Email Addresses
What can I do to avoid spam
Use caution when disclosing your email address, it may be given to a 3rd party. If spam is sent to
you from an unknown 3rd party, be careful when you use the unsubscribed function only unsubscribe
if the source is reputable and known. Blacklist if you do not know or trust the source.
Reporting spam incidents
1) The first step is to log the incident with your IT Service Desk (for ITS customers this is x4357 option 2, for non ITS customers please see your local IT helpdesk all calls with ITS are logged
in the Quantum incident tracking system.
2) The Service Desk will assist you in the first instance, using a range of remediation options
available during the time of your call.
3) If the service desk is unable to resolve your incident at the first point of call, they will refer the
incident on to the Barracuda Systems Administrator.
4) The Barracuda Systems Administrator will investigate the incident further to resolve it and if
necessary can refer to the external Barracuda Central Support Centre for resolution.
5) The Service Desk will stay in contact and will follow up on the Quantum ticket on your behalf.
Our 5 best tips to get the best result from the barracuda spam filter
1) Use the central spam score settings, the recent updates have improved this function
significantly.
2) White list email addresses in your personal configuration if you are subscribing to newsletter
or
want to guarantee continued delivery from friends and contacts, regardless of the content.
3) Blacklist the sender in your personal configuration if the content is unwanted and if you don't
know or trust the source, otherwise "unsubscribe" if trusted.
4) Report examples of False Positives to the IT Service Desk (x4357). Give us the opportunity
to
assess the incident and improve the filtering.
5) Creating your own personal Bayesian filter will only activate if you have a minimum of 200
examples
of both spam and Not spam - we recommend you use "choose to White list" as the
first option if trusted.
If these Tips are unable to assist you with any issue or if you require more information,
please
see below for reporting incidents;
User Guide
FAQ's about spam management
- How does Barracuda work?
- What are the 12 defense layers that Barracuda uses to allow good email to pass?
- Emails are being blocked or quarantined due to Intent Analysis, what can be done?
- Why do emails with links to obvious sexually explicit sites continue to get delivered?
- Does classifying messages as spam and NOT spam have any affect?
- How do I log in to Barracuda?
- Legitimate emails are being blocked, how can I make sure I receive them?
- What are Whitelist and Blacklists?
- How do I create my own Whitelist and Blacklists?
- How do I request my Quarantine to be delivered to my inbox?
Macquarie's guidelines and advice on best practise
- What happens to emails in my quarantine store?
- What happens when an email is blocked?
- Should I use my Groupwise “Junk Handling” in addition to Barracuda ?
- Which emails have been added to Macquarie’s Global Blacklist?
- Can a blocked email be delivered to me?
- How can I find out why an email has been quarantined or tagged?
- What is the purpose of tagging with [MQSPAM]?
- What happens if an email addressed to me contains a virus?
- What has been done to get the best result from our spam filter tools?
- What has been the changes in the spam filtering statisctics at Macquarie?
- Why cannot Macquarie have a stricter spam filtering policy?