IT Services

Local Navigation

• Home Page
•  
• Service Catalogue

•  
• IT Policies & Forms

•  
• IT Projects
•  
• Publications

•  
• About ITS

•  
• Intranet for ITS Staff

•  
• Contact Us

•  

Glossary

Core Services

The core services provided by IT Services are defined as:

• Document Management (TRIM)
  
  
• E-Learning System (WebCT)
  
  
• Email (Groupwise)
  
  
• File and Print
  
  
• Finance System (FMIS)
  
  
• Service Desk System (Quantum)
  
  
• Internet Access
  
  
• Management Reporting System (MRS)
  
  
• MQ web site (www.mq.edu.au)
  
  
• Payroll/Personnel System (IRIS)
  
  
• Student Portal
  
  
• Student Administration System (AMIS) - Student One
  
  
• Wireless Network

[Back to top]

 

 

Major Events

IT Services provides priority IT support for the following University events:

• Enrolments
  
  
• Results reporting

 

[Back to top]

 

Major IT Problem

IT Services defines a "Major IT Problem" as:

• a campus-wide outage or disruption (such as slow response or intermittent failures) to one or more core services;
  
  
• a more localised IT outage that impacts one of the University's major events;
  
  
• a disruption to the Telephone System that affects more than 100 extensions;
  
  
• an outage to the wired network that affect more than 100 users.

The reason for the outage or disruption is irrelevant. There might be a problem with the core service itself or a piece of supporting infrastructure.

 

[Back to top]