Our Vision, Mission and Values Statement
A key outcome of the IT Services Development Strategy 2005 – 2006, was the formation of our Vision, Mission and Values Statement which we strive to inculcate into our organisation structure and culture.
Vision
To achieve the University’s goals through leadership in the innovative application of technology.
Mission
To lead in the design, implementation, and management of core IT strategies, infrastructure, and services for the University.
Values Statement
Our Values
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Customer Committed - We will listen to the customer’s requirements and balance the interest of the University whilst providing the best achievable solution to satisfy their needs.
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Working Together - We will work together in a cooperative and professional manner to define and achieve common goals.
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Accountability - We will seek to understand the implications of our decisions and actions and take responsibly for the outcome.
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Continuous Improvement - We will continuously improve performance through ongoing measurement and review.
Our Behaviours
ITS staff will strive to exhibit the following behaviours, which support our Values:
Towards One Another
- Support each other.
- Work as a team.
- Keep safety uppermost in mind.
- Recognise that everything we do reflects’ on our colleagues.
- Lead with initiative and take responsibility.
- Recognise other people’s time is valuable and strive to be on time.
- Be positive about ourselves and our future.
Towards Our Customers
- Deliver services on time and to the agreed quality.
- Strive to provide efficient and effective solutions.
Towards The Business
- Always adhere to corporate procedures and policies.
- “Buy into” the business, promote it and celebrate its successes.
- When problems occur raise them, discuss them, pro actively involve other staff (from other teams as well as my own) in solving them.
- Work to achieve the best result for the business.